Melissa is the Services Lead with Soundfair, a for-purpose organisation that exists to transform the experience and well being of people with hearing conditions. She is passionate about exceptional customer experience and authenticity and is responsible for ensuring the services offered through the Soundfair hearing centre are uniquely person-centred and whole-person focussed. Melissa is an audiologist with years of experience across the hearing sector and prior to entering the for-purpose space, she worked with government providers, hearing device manufacturers, small private and large corporate hearing care providers in various roles.